Before Buying
What are the benefits of owning an electric bike?
Electric bikes offer numerous benefits, including:
- Effortless riding: Electric bikes provide pedal-assist, making it easier to ride uphill or against strong winds.
- Extended range: With the help of the electric motor, you can cover longer distances without getting tired.
- Eco-friendly transportation: Electric bikes produce zero emissions, reducing your carbon footprint.
- Cost-effective: Electric bikes are more affordable to operate compared to cars or motorcycles.
- Health benefits: Even with the electric motor, you still get exercise while riding an electric bike.
How do I choose the right electric bike for me?
Choosing the right electric bike depends on your specific needs and preferences. Consider the following factors:
- Intended use: Determine if you'll be using the bike for commuting, off-road adventures, or leisurely rides.
- Motor power: Decide on the level of assistance you need, whether it's a lower-powered motor for casual rides or a high-powered motor for challenging terrains.
- Battery range: Consider the distance you'll be traveling on a single charge and choose a bike with a battery range that suits your needs.
- Frame style: Choose between a step-through or step-over frame based on your comfort and ease of mounting and dismounting.
- Additional features: Look for features like suspension, gears, and display panels that enhance your riding experience.
Are electric bikes legal to ride?
Electric bikes are legal to ride in most European Countries. However, specific regulations may vary, so it's essential to familiarize yourself with the local laws and regulations regarding electric bikes in your area.
Do I need a license or insurance to ride an electric bike?
In most cases, you do not need a license or insurance to ride an electric bike. Electric bikes are typically classified as bicycles as long as they meet certain criteria, such as having a maximum motor power and top speed. However, it's always best to check the local regulations to ensure compliance.
Why my card was declined?
The most common reason for an unsuccessful card payment is that your bank has declined it. Please contact your bank, let them know it is you making this payment. Once they've confirmed this transaction, your next attempt should be successful. If all else fails, you can switch to your other credit/debit card. Besides, If you have a Paypal account, try to pay by PayPal.
Will I receive the bike fully assembled?
The AWDEBiKE will arrive at your doorstep 85% assembled. Unpacking and assembling will take about 10-20 minutes. All you have to do is mount the front wheel, handlebar, seat post, and pedals, and do a thorough check to ensure everything is tight. Fenders and rear rack will be preinstalled before packaging. You will find clear instructions and the necessary tools in the accessory box in your packaging. The process of assembled should not take longer than 25 minutes.
After-Buying
Do electric bikes require maintenance?
Like any other bicycle, electric bikes require regular maintenance to ensure optimal performance and longevity. This includes checking tire pressure, lubricating the chain, and keeping the battery charged. It's also recommended to have your electric bike serviced by a professional periodically.
How long can I receive my bike？
In-stock items are typically processed and prepared for shipping within 1-2 business days after the order is placed. Most of our bikes ship via FedEx GROUND from Poland. Ebike orders are typically arrived within 2-10 business days, depending on the specific destination within the USA.
Can I change my order information?
If there is a mistake in your order details, the support team can modify it as long as it has not been shipped. Change is not confirmed until you receive a response from our customer support team. Click here to know more details.
How do I start the warranty on the bikes?
The warranty would be registered automatically when the initial purchaser ordered it in the online shop.
The Warranty Claim Process is as follows:
- Customer will be required to send their order ID to the support teamwhen filing a claim under this warranty. You can find this in the order history of the account the purchase was made through.
- Proof of purchase will be required with a warranty request. Please attach any relevantphotos/pictures showing us your bike issue. A detailed video or picture can help us accurately diagnosing the problem and processing the warranty claim.
Once the ticket is submitted, you will receive a response within 24 hours. In rare cases, our email landed in your spam folder. Remember to add our email - support@awdebike.eu to your safe sender.
I received a damaged/defective product
If you receive a damaged/defective product, please fill in our customer support form below to contact us or simply send an email to support@awdebike.eu. Please attach any relevant videos or photos showing your issue so the specialists can best assist you.
CONTACT
Thank you for shopping with us at AWDEBiKE!
Please feel free to contact us if you have any questions. Truly sorry for everything inconvience that we cause to you. We are appreciated if you could sumit suggestions, feelings to us.
To solve the problem as quickly as possible, please provide the following information:)
1) Order ID
2) Serial number (The #SN on the neck above the forks)
3) Problem type (Shipping, Warranty, Tech or Other)
4) Provide relevant photos and videos
5) Describe the problem in detail
Note: If for some reasons you didn't receive our reply email within 48 hours, please kindly check your spam folder.
Our Mail Address: support@awdebike.eu